Shipping Policy

Maati is the operator of . By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

  1. Order Related Questions

3.1 Delivery of Maati Hair Care Products/Packages in New Delhi and NCR Region.

We are in collaboration with “Parcelx” for delivery services in Delhi/NCR to safely deliver Maati Hair Care products to you.

However, the Customised Maati Hair Care Packages will be delivered by our personal delivery individuals catering only to the New Delhi and NCR region. 


3.2 Delivery of Maati Hair Care products Pan India.

We are in collaboration with “Parcelx” for delivery services outside Delhi to safely deliver Maati Hair Care products to you.

  1. Returns

4.1 Warranty Returns due to Damaged Product/Package

Send us a picture of the damaged item in the box that you received it in within 48 hours of receiving the order to or through Whatsapp on +91 85870 42781 & we will replace it. No replacements will be done later than 48 hours.


4.2 Refund and Return Policy

You can definitely return an order and we will arrange to get the order picked up!

No, we do not have the policy for refunding money on the product but you can get a replacement on the product if the product turns out to be defective or of inferior quality.

  1. Delivery Terms

5.1 Dispatch & Transit Time 

We will dispatch your order in 2-3 working days. You can receive your product generally in 6-7 working days. (Considering that the product is ready). 

  1. Customer service

For all customer service enquiries, either drop us an Email on or Whatsapp on +91 85870 42781