Refund policy
Cancellation Policy:
• To cancel a COD or PREPAID order, please send an email to maaticare1@gmail.com within 24 hours of placing the order.
• Once an order is dispatched from our warehouse, it cannot be cancelled under any circumstances.
• If your order is cancelled due to non-availability of stocks for over 30 working days, the full amount will be refunded back to the original payment method.
• Orders cannot be altered once placed; they can only be cancelled, and a new order must be placed.
• All order cancellation requests must be made via email to maaticare1@gmail.com or sending a whatsapp on 8587042781 within 24 hours of placing the order.
• To cancel a COD or PREPAID order, please send an email to maaticare1@gmail.com within 24 hours of placing the order.
• Once an order is dispatched from our warehouse, it cannot be cancelled under any circumstances.
• If your order is cancelled due to non-availability of stocks for over 30 working days, the full amount will be refunded back to the original payment method.
• Orders cannot be altered once placed; they can only be cancelled, and a new order must be placed.
• All order cancellation requests must be made via email to maaticare1@gmail.com or sending a whatsapp on 8587042781 within 24 hours of placing the order.
Return Policy:
• Returns are allowed within three days of delivery for unused, sealed, and undamaged items only if it meets the brand’s return certificate . Please email us at maaticare1@gmail.com within 72 hours of delivery with the reason of return.
• A reverse pickup will be arranged, and once the product’s seal and condition are verified, a refund will be processed.
• Please note that a deduction as per shipping actuals by delivery company will be made for reverse pickup from the total refund amount.
• In the rare event of receiving a damaged product, contact us at maaticare1@gmail.com within 24 hours of delivery for assistance with a replacement or refund alongwith images and unboxing videos.
• Damages caused by negligence or incorrect application are not covered under the Returns Policy.
• No exchange or return can be processed for allergies/skin reactions, dislikes of fragrance, or color variations.
• We recommend checking the ingredients list for known allergies and performing a patch test prior to use.
